Shipping policy

Last updated: October 15, 2026

Thank you for shopping with Kanchi Foods. This policy explains how we ship your order, what it costs, and what to expect after you buy.

1. Where we ship
We ship to:

• the 48 contiguous United States and Washington, D.C. [P.O. boxes and APO/FPO addresses: confirm]
• Canada

We don’t currently ship to Alaska, Hawaii, U.S. territories, or other countries.

2. Processing time
Orders placed before 12 noon ET, Monday to Friday, ship the same day. Orders placed after noon, on weekends, or on holidays ship the next business day. During busy periods or launches, processing may take a little longer, and we’ll let you know if there’s a delay.

3. Shipping rates and delivery times

All prices and shipping charges are in US dollars, including orders shipped to Canada. The final shipping cost is shown at checkout before you pay. Delivery times are estimates from the carrier and aren’t guaranteed.

4. Orders to Canada: duties and taxes
Orders to Canada may be subject to import duties, GST/HST, and customs brokerage fees charged by Canadian customs or the carrier. [These charges are not included in our prices and are paid by the customer on delivery.] Packages refused because of these charges can’t be refunded for the shipping cost. Customs inspections can sometimes add a few days to delivery.

5. Carriers and tracking
We ship with [USPS / UPS / FedEx]. When your order ships, you’ll receive an email with a tracking number. For Canadian orders, tracking may update less often once the package crosses the border and is handed to Canada Post.

6. Packaging
Our spice powders and pastes are packed carefully to arrive fresh, with extra protection for glass jars. Our products are shelf-stable and don’t need refrigeration in transit.

7. Shipping address
Please double-check your address at checkout. If you notice a mistake, contact us right away; we can change it until your order ships. If a package is returned to us because of an incorrect or incomplete address, we’ll contact you to reship it, and the shipping cost may need to be paid again.

8. Damaged, lost or missing packages
If your order arrives damaged, is missing items, or doesn’t arrive, our Return & Refund Policy explains how we’ll replace or refund it. Please contact us within 7 days of delivery.

9. Wholesale and bulk orders
Shipping for wholesale and retail partners is arranged separately under their wholesale agreement. For bulk orders, contact us for a quote.

10. Contact us
Kanchi Foods LLC
2225 Bent Creek Manor, Alpharetta, GA 30005
Email: ram@kanchifoods.com
Phone: +1 770-837-9194