Refund policy
Last updated: October 15, 2026
We want every Kanchi Foods order to arrive fresh and as expected. If something isn’t right, we’ll make it right.
1. Food items can’t be returned
For food safety, we can’t accept returns of food products, opened or unopened, once they’ve left our facility. Please check the ingredients and allergen information on each product page before ordering.
2. When we’ll replace or refund your order
Contact us within 7 days of delivery if:
- an item arrived damaged or leaking (for example, a broken jar or torn pouch)
- you received the wrong item or an item was missing
- a product was past its Best By date when it arrived, or seems spoiled
Email ram@kanchifoods.com with your order number and a photo of the item and its packaging. We’ll send a free replacement or a full refund for the affected item, whichever you prefer. You won’t need to send anything back.
3. Changes and cancellations
You can cancel or change your order free of charge until it ships. Contact us as soon as possible. Once an order has shipped, it can’t be cancelled.
4. Lost or delayed packages
If tracking shows your order as delivered but you can’t find it, first check with neighbors or your building’s mail room. If it has been more than [10] business days without delivery, contact us and we’ll work with the carrier to find it, or send a replacement.
5. Refunds
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Shipping charges are refunded when the whole order is affected by our error.
6. Wholesale orders
Orders from retail and wholesale partners are covered by the terms in their wholesale agreement.
7. Contact us
Kanchi Foods LLC
2225 Bent Creek Manor, Alpharetta, GA 30005
Email: ram@kanchifoods.com
Phone: +1 7708379194